Privacy Policy for Framely

1. Information We Collect

1.1 Account and profile

• Email address — When you sign up or sign in (e.g. email/password or via “Sign in with Apple”), we store your email to identify your account and communicate with you if needed.
• Account identifier — We store a unique user ID and, where applicable, an Apple subscription transaction identifier to manage your subscription and credits.

1.2 Usage and subscription data

• Credits and subscription — We store your credit balance, credit usage, subscription status (e.g. Pro or Ultimate), and related product identifiers to provide in-app purchases and access to features.
• Usage statistics — We may store aggregated usage data (e.g. most used AI model) to improve the app and your experience.

1.3 Content you create

• Prompts and video metadata — When you create a video, we store the title, prompt text, selected AI model, and cost in credits. This is necessary to generate, track, and display your videos.
• Generated videos — Video files generated by the app are stored so you can view and download them in the app. You can also save videos to your device’s photo library (we do not access your full photo library; we only save the files you choose to save).

1.4 Optional: Photos for video generation

If you use “image-to-video” features, you may select one or more photos from your device. Only the images you explicitly choose are sent to our AI providers to generate the video. We do not access or scan your entire photo library.

1.5 Device and app usage

• Notifications — If you enable “video ready” notifications, we use your device’s local notification system to notify you when a video is finished. This is handled on your device; we do not store notification content on our servers beyond what is needed to trigger the notification.
• Receipt and purchase data — To verify purchases and manage subscriptions and refunds, we may process purchase and receipt information provided by Apple (e.g. transaction identifiers). This is used only for billing and support.

2. How We Use Your Information

We use the information above to:

• Create and manage your account and profile.
• Provide subscription and credit-based features and process in-app purchases and refunds.
• Generate videos using your prompts (and optional images) via third-party AI services.
• Store and serve your video library and related metadata.
• Send you local notifications (e.g. when a video is ready) if you have enabled them.
• Improve the app, fix errors, and comply with legal obligations.

We do not sell your personal information to third parties for advertising or marketing.

3. Third-Party Services

We use the following types of third-party services:

• Authentication and backend — We use Supabase for account creation, sign-in, profile storage, and video metadata and storage. Supabase’s practices are governed by their privacy policy.
• Apple — We use Apple Sign In and Apple’s In-App Purchase and subscription APIs. Apple may collect and process data according to Apple’s Privacy Policy. We receive only the information necessary to identify your account and validate purchases (e.g. transaction IDs).
• AI and video generation — Your prompts (and, when you use image-to-video, the images you select) are sent to AI providers we use to generate videos (e.g. providers powering models such as Veo and Grok Imagine). These providers process data under their own privacy and data processing terms.
• Prompt enhancement (optional) — We may use a service such as Google’s Gemini to improve or refine your prompt before sending it to the video generation service. The text you enter is processed according to that provider’s policies.

We choose providers with care but are not responsible for their privacy practices. We encourage you to review their policies.

4. Data Retention

• Account and profile — We retain your account and profile data for as long as your account is active. If you delete your account, we will delete or anonymize this data in line with our data retention procedures.
• Videos and prompts — We retain video metadata and generated videos so you can access them in the app. If you delete your account, we will delete your videos and related data in accordance with our retention policy.
• Purchase and subscription records — We may retain minimal purchase-related data (e.g. transaction identifiers) as long as needed for billing, refunds, and legal or tax compliance.

5. Your Rights and Choices

• Access and correction — You can view and update your profile and preferences inside the app where we provide such options.
• Deletion — You may request deletion of your account and associated data by contacting us (see “Contact” below). We will process your request in line with applicable law.
• Notifications — You can turn off “video ready” notifications at any time in the app settings.
• Photo access — You can revoke the app’s access to your photo library in your device’s Settings. The app will then not be able to use your photos for image-to-video until you grant access again.

Depending on where you live, you may have additional rights (e.g. under GDPR or CCPA). Contact us to exercise them.

6. Security

We use industry-standard measures to protect your data, including secure connections (HTTPS), secure authentication, and access controls. No system is completely secure; we encourage you to use a strong password and keep your device secure.

7. Children

Framely is not directed at children under 13 (or the applicable age in your country). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it.

8. International Data

Your data may be stored and processed in countries where our service providers operate, including outside your country of residence. We ensure appropriate safeguards where required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy in the app or on our website and will indicate the “Last updated” date. Continued use of the app after changes constitutes acceptance of the updated policy. If changes are significant, we may notify you in the app or by email where appropriate.

10. Contact

If you have questions about this Privacy Policy or your data, or to request access or deletion of your data, please contact us at:

• Email: support@framelyapp.net
• Help & Support (in-app): Available in Settings